Your PT spends the first 5 minutes of every session asking 'how's the knee?' Make that instant.
Face2me checks patients in, collects pain and progress assessments, tracks visit authorization counts, and manages recurring session scheduling.
5 min
Saved per session on pre-assessment
30%
Fewer patients dropping out mid-plan
99%
Insurance authorization tracking accuracy
Problems we solve for physical therapy clinics
Pre-session assessments (pain level, range of motion, home exercise compliance) are skipped when the PT is running behind
Insurance authorization tracking is manual — exceeding approved visits means denied claims and write-offs
Patients drop out mid-plan because recurring appointments are hard to manage and easy to forget
Front desk staff spend most of their time on scheduling and rescheduling recurring sessions
What Face2me does as your physical therapy receptionist
How it works — 3 steps
01
01
Custom avatar
We configure a physical therapy receptionist avatar with your branding, voice, and workflows.
02
02
Place the kiosk
Tablet + stand at your location. Plug in and go live within days.
03
03
Automated operations
Your physical therapy receptionist handles check-ins, questions, and reminders — 24/7.
ROI Bottom Line
Keep 30% more patients on their full treatment plan and eliminate authorization surprises
Frequently asked questions — physical therapy clinics
How much does an AI receptionist kiosk cost for a physical therapy clinic?+
Starter plan is $599/month for a single-location clinic, with setup starting at $2,000. Clinics with up to three locations can use the Growth plan at $999/month, with setup from $8,000. Multi-location groups pay $1,500 or more per month per location on Enterprise, with custom setup. All plans are month-to-month with no annual contract, and hardware, software, and support are included.
Does Face2me integrate with WebPT or TheraOffice?+
Face2me's built-in integrations include Dentrix, Open Dental, Eaglesoft, Opera PMS, Mews, Mindbody, and AthenaHealth, plus a Stripe terminal for copay and payment collection. WebPT and TheraOffice aren't on that list today, but Face2me's team builds custom API integrations per client, so connecting your practice management system is typically part of the onboarding process before go-live.
How long does it take to set up an AI check-in kiosk at a PT clinic?+
Go-live takes 7 to 10 business days from signing. The Face2me team visits your clinic in person to install the kiosk and build the integration with your practice management system, so it's ready to check patients in, verify insurance, and collect copays from day one. No IT staff required on your end.
Can the kiosk do pain and range-of-motion assessments before a session?+
Face2me doesn't perform clinical assessments — it doesn't test pain scale or range of motion. What it does is handle check-in, digital intake forms, and consent capture, so front-desk paperwork is done before the patient sees a therapist. It's HIPAA compliant, with a signed BAA included at no extra cost, and every interaction is logged.
Does Face2me track insurance visit authorizations for physical therapy patients?+
Not directly — tracking visit counts against an authorization is a billing system function, not something the kiosk does. Face2me verifies insurance at check-in, before the patient is seen, and logs every interaction for your records. For remaining-visit limits, clinics still need to check their billing system or clearinghouse directly.
Why do patients drop out of their physical therapy treatment plans?+
Most PT dropout traces back to missed or forgotten appointments, not patients giving up on care. Face2me sends automated SMS reminders ahead of each visit, which clinics using it see cut no-shows by about 40%. It also handles check-in and appointment lookup, so returning patients move through the lobby faster and are less likely to skip a visit out of friction.
Ready to see it in action?
Book a 20-minute demo customized for physical therapy clinics.