Your night shift front desk costs $54K/year. Most of it is dead time.
Face2me greets guests, handles check-in, issues key cards, and answers concierge questions — in any language, at any hour. No night shift required.
60%
Reduction in front desk labor costs
90 sec
Average kiosk check-in time
30+
Languages — auto-detected from first words
Problems we solve for hotels
Night shift front desk costs $4,500+/mo — and the employee is idle 70% of the time
International guests hit language barriers that drag your TripAdvisor score down 0.3–0.5 stars
Peak-hour check-in takes 4–6 minutes per guest, causing lobby congestion and bad first impressions
Late arrivals after midnight get a drowsy, disengaged greeting — or a locked door
What Face2me does as your hotel concierge
How it works — 3 steps
01
01
Custom avatar
We configure a hotel concierge avatar with your branding, voice, and workflows.
02
02
Place the kiosk
Tablet + stand at your location. Plug in and go live within days.
03
03
Automated operations
Your hotel concierge handles check-ins, questions, and reminders — 24/7.
ROI Bottom Line
Eliminate $54K/year in night shift costs while raising guest satisfaction scores
Frequently asked questions — hotels
How much does an AI receptionist kiosk cost for a hotel front desk?+
Face2me starts at $599/month for a single property (Starter plan), with setup from $2,000 covering hardware, software, and support. Growth is $999/month for up to three properties (setup from $8,000), and Enterprise runs $1,500+/month per property with custom setup. All plans are month-to-month with no annual contract, and hardware is returned if you cancel.
Does the hotel kiosk integrate with Opera PMS or Mews?+
Yes. Face2me integrates with Opera PMS and Mews, syncing reservation details and guest profiles so the kiosk verifies arrivals and completes check-in without manual entry. It also connects to a Stripe terminal for incidental and upsell payments. If your property runs a different PMS, our team builds a custom API integration during setup.
How long does it take to set up a self check-in kiosk for hotels?+
Go-live takes 7 to 10 business days from signup. Our team visits your property in person to install the kiosk, connect it to Opera PMS, Mews, or a custom integration, and configure check-in workflows around your room inventory and rate rules. No IT staff or software development is required on your end.
How much can a hotel save by replacing the night shift front desk with a kiosk?+
Exact savings vary by property, but Face2me is priced from $599/month with no annual contract, well below a full-time overnight staff position. Because the kiosk handles late arrivals, check-in, and common guest questions on its own, many hotels reduce or eliminate a dedicated overnight front desk shift while keeping the staff override panel available for exceptions that need a human.
Can the hotel kiosk check in international guests who don't speak English?+
Yes. Face2me's avatar speaks more than 30 languages and automatically detects which one a guest is using mid-conversation, with no menu selection required. That lets the kiosk greet, check in, and answer questions in the guest's own language, closing the communication gap that can otherwise cause missed details or frustration at a busy front desk.
Does a hotel self check-in kiosk actually reduce lobby lines at peak hours?+
Yes. A kiosk lets multiple guests check in at the same time instead of queuing for one agent, which eases bottlenecks during bus-tour arrivals or peak check-in hours. Face2me handles the check-in process directly, verifying identity with 99.2% name-match accuracy, while staff step in only for exceptions through the front desk override panel.
Ready to see it in action?
Book a 20-minute demo customized for hotels.