Built for healthcare. Secured for patients.
Face2me takes patient data protection seriously. As a HIPAA compliant virtual receptionist built specifically for healthcare front desks, our AI receptionist kiosks are designed from the ground up to meet HIPAA requirements — so your practice stays compliant while modernizing check-in and intake.
How we protect patient data
End-to-End Encryption
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Patient information never travels unprotected.
Access Controls
Role-based access with multi-factor authentication. Only authorized personnel can access patient data.
Business Associate Agreements
We sign BAAs with every healthcare client before deployment. Your compliance is our contractual obligation.
Audit Logging
Every data access event is logged and traceable. Full audit trails available for compliance reviews.
Secure Infrastructure
Data hosted on SOC 2 Type II certified infrastructure with regular penetration testing and vulnerability assessments.
Minimum Necessary Standard
Our kiosks only collect and display the minimum data required for each interaction. No unnecessary data exposure.
Our HIPAA commitment
We understand that healthcare organizations face strict regulatory requirements. That's why compliance isn't an add-on — it's built into every layer of our product.
Many practices already rely on a HIPAA compliant answering service to handle overflow calls — Face2me takes a different approach at the front desk itself: a HIPAA compliant AI receptionist kiosk that handles compliant check-in and intake in person, backed by the same BAA, encryption, and audit-log protections you'd expect from any HIPAA compliant answering service.
When we deploy at your practice, our team works on-site with your staff to ensure every workflow meets HIPAA standards. We review data flows together, configure access controls to match your policies, and document everything for your compliance records.
We sign Business Associate Agreements before any patient data touches our systems. We conduct regular risk assessments and maintain detailed audit logs. And if regulations change, we update our safeguards and notify you.
Common questions
Is an AI receptionist HIPAA compliant?
It depends on the vendor. Face2me's AI receptionist kiosk is fully HIPAA compliant: data is encrypted in transit and at rest, every access is audit-logged, and a Business Associate Agreement is signed with every healthcare client at no extra cost.
What makes an AI receptionist HIPAA compliant?
A HIPAA compliant AI receptionist needs four things: a signed Business Associate Agreement (BAA), encryption of patient data in transit and at rest, complete audit logs of every access event, and role-based access controls that limit staff to the minimum data necessary. Face2me includes all four on every plan, at no extra cost.
Is Face2me a HIPAA compliant answering service?
Face2me isn't a phone-based answering service — it's a HIPAA compliant AI receptionist kiosk that handles the check-in and intake work a HIPAA compliant answering service would otherwise manage over the phone, in person at your front desk. You get the same BAA-backed protections (encryption, audit logs, access controls) with faster, screen-based check-in instead of hold music.
Are patient check-in kiosks HIPAA compliant?
A patient check-in kiosk is HIPAA compliant when it encrypts patient data, limits what's displayed on screen, logs every access, and is backed by a signed BAA. Face2me meets all four requirements out of the box and configures privacy screens and workflows on-site during setup.
Do you sign a BAA?
Yes. We sign a Business Associate Agreement with every healthcare client before deployment. No exceptions.
Where is patient data stored?
On SOC 2 Type II certified infrastructure within the United States. Data is encrypted at rest and in transit.
Can patients opt out of data collection?
Yes. Our kiosks can be configured to allow patients to opt out of non-essential data collection while still completing check-in.
What happens if there is a data breach?
We have a documented incident response plan. We will notify affected clients within 24 hours and work with your team to mitigate impact, in accordance with HIPAA breach notification rules.
How do you handle data retention?
Retention policies are configurable per client. We can automatically purge interaction data after your specified period, and you can request full data deletion at any time.
Questions about compliance?
Talk to our team. We'll walk you through every safeguard.