Your pharmacist answers 'is my prescription ready?' 80 times a day. That's not a good use of a PharmD.
Face2me manages the pickup queue, answers refill status questions, sends medication reminders, and handles OTC product inquiries — so your pharmacist focuses on clinical care.
80/day
Repetitive questions handled by kiosk
30%
Pharmacist time freed for clinical consultations
45%
Improvement in refill adherence with reminders
Problems we solve for pharmacies
Pharmacists spend 30% of their time on non-clinical tasks: 'is it ready?', 'where is the Tylenol?'
Pickup line wait times average 8 minutes — customers switch to mail-order competitors
Medication non-adherence costs pharmacies in lost refill revenue — 50% of prescriptions aren't refilled on time
Phone lines are constantly busy with refill status calls, blocking new prescription call-ins
What Face2me does as your pharmacy assistant
How it works — 3 steps
01
01
Custom avatar
We configure a pharmacy assistant avatar with your branding, voice, and workflows.
02
02
Place the kiosk
Tablet + stand at your location. Plug in and go live within days.
03
03
Automated operations
Your pharmacy assistant handles check-ins, questions, and reminders — 24/7.
ROI Bottom Line
Free 30% of pharmacist time for MTM consultations and improve refill adherence by 45%
Frequently asked questions — pharmacies
How much does an AI receptionist kiosk cost for a pharmacy?+
Face2me starts at $599/month for a single independent pharmacy (Starter plan), with setup from $2,000. Multi-location pharmacy groups use Growth at $999/month for up to 3 locations (setup from $8,000), or Enterprise at $1,500+/month per location for larger chains with custom setup. All plans are month-to-month with no annual contract, and include hardware, software, and support.
Does Face2me integrate with PioneerRx, QS/1, or other pharmacy software?+
Face2me's built-in integrations are Dentrix, Open Dental, Eaglesoft, Opera PMS, Mews, Mindbody, AthenaHealth, and Stripe terminal for payments — none of these are pharmacy-specific. For pharmacy management systems like PioneerRx, QS/1, Liberty Software, or Computer-Rx, Face2me builds a custom API integration per client, set up on-site during your 7-10 day go-live.
How long does it take to install an AI kiosk in a pharmacy?+
Go-live takes 7-10 business days. The Face2me team visits your pharmacy in person to install the kiosk and configure check-in, intake, and payment workflows for your location, building any custom API integration your pharmacy management system needs along the way.
Can a kiosk answer 'is my prescription ready' instead of the pharmacist?+
The kiosk checks patients in with 99.2% name match and instantly notifies staff of their arrival, cutting down on interruptions at the pharmacy counter. Pulling live 'ready for pickup' status onto the kiosk screen requires a custom API integration with your pharmacy management system, built per client during setup — it isn't a built-in capability today.
Will an AI receptionist improve prescription refill adherence?+
Face2me's SMS reminders reduce no-shows by around 40% across the platform. For a pharmacy, that generally means fewer missed pickups and refills, though Face2me doesn't publish pharmacy-specific refill-adherence figures separate from that no-show number. Fewer missed reminders still means fewer lapsed refills and less risk of losing a customer to a mail-order pharmacy.
Is an AI pharmacy kiosk HIPAA compliant?+
Yes. Face2me is HIPAA compliant and includes a signed Business Associate Agreement at no extra cost. Every check-in, payment, and interaction at the kiosk is logged, and the platform runs on 99.9% uptime infrastructure. Patient data is stored for 180 days for support purposes, then automatically deleted.
Ready to see it in action?
Book a 20-minute demo customized for pharmacies.