A screaming toddler, a stressed parent, and a 10-minute check-in form. Nobody's happy.

Face2me starts at $599 per month for a single-location pediatric practice (Starter plan), with setup from $2,000. Practices with up to three locations use the Growth plan at $999 per month (setup from $8,000). Multi-location groups use Enterprise at $1,500+ per month per location with custom setup. All plans are month-to-month with no annual contract, and hardware, software, and support are included.

Athenahealth is a native integration, so if your practice already runs it, appointment and patient data sync automatically. For other systems — including pediatric-specific EHRs like PCC or Office Practicum — Face2me builds a custom API integration per client, so the kiosk still checks families in against real appointment data instead of paper forms.

Go-live takes 7 to 10 business days. Our team visits your practice on-site to build the EHR integration (Athenahealth natively, or a custom API integration for other systems), configure the check-in flow, and set up SMS reminders and staff notifications. The kiosk, lifelike avatar, and staff override panel are ready in your lobby before day 10.

Yes. A parent completes check-in once and adds each sibling in the same flow, so intake forms and consent are captured per child instead of a separate clipboard for every kid. The kiosk verifies each name against the appointment schedule with 99.2% match accuracy. Face2me is HIPAA compliant with a signed BAA included at no extra cost, so every child's health data stays protected.

Face2me sends automated SMS reminders ahead of every scheduled appointment, including well-child visits, so families don't forget checkups and vaccinations that are already booked. These reminders cut no-shows by roughly 40% across sick and well visits. Vaccination records themselves live in your EHR — Face2me reminds patients about the visits your practice has scheduled, it doesn't independently track immunization due dates.

Face2me doesn't assign waiting-room seating — that stays a staffing decision your practice controls. What it does is get families checked in fast regardless of visit type: identity verification, intake forms, insurance verification, and copay collection all happen at the kiosk, then a staff notification alerts your team immediately. That keeps front-desk staff free to direct families to the correct area instead of managing paperwork during flu-season surges.