Your clients shouldn't have to repeat their trauma to a receptionist before they see their therapist.
Face2me handles sensitive intake privately, collects screening forms on screen, manages scheduling, and sends gentle appointment reminders — with the discretion this work requires.
50%
Reduction in no-shows with gentle reminders
95%
Screening form completion (vs. 60% paper)
$2,800/mo
Saved vs. part-time receptionist
Problems we solve for mental health practices
Clients with anxiety or trauma find traditional check-in conversations distressing
No-show rates in mental health average 20–30% — higher than any other medical specialty
PHQ-9, GAD-7, and other screening forms are often skipped due to lobby discomfort
Therapists in solo or small group practices can't afford a dedicated receptionist
What Face2me does as your practice intake assistant
How it works — 3 steps
01
01
Custom avatar
We configure a practice intake assistant avatar with your branding, voice, and workflows.
02
02
Place the kiosk
Tablet + stand at your location. Plug in and go live within days.
03
03
Automated operations
Your practice intake assistant handles check-ins, questions, and reminders — 24/7.
ROI Bottom Line
Cut no-shows in half and get 95% screening completion without adding a single staff member
Frequently asked questions — mental health practices
How much does an AI receptionist kiosk cost for a therapy or counseling practice?+
Face2me starts at $599/month for a single-location practice, with setup from $2,000. Group practices with up to 3 locations run $999/month (setup from $8,000), and larger practice groups can use Enterprise pricing at $1,500+/month per location with custom setup. Pricing is month-to-month with no annual contract, and hardware, software, and support are included throughout.
Does Face2me integrate with SimplePractice, TherapyNotes, or Jane App?+
Face2me doesn't have a named, out-of-the-box connector for SimplePractice, TherapyNotes, Jane App, or Valant. It integrates directly with platforms like AthenaHealth, and for other practice management systems, our team builds a custom API integration during your on-site setup, syncing scheduling, intake, and check-in data with whatever system your practice already runs.
How long does it take to set up a check-in kiosk at our practice?+
Go-live typically takes 7 to 10 business days. Our team visits your practice in person to install the kiosk and build the integration with your scheduling and EHR system, so there's nothing for your staff to configure. Setup is a one-time cost starting around $2,000 for a single location, with the monthly subscription covering hardware, software, and ongoing support after that.
Is an AI check-in kiosk HIPAA compliant for mental health clients?+
Yes. Face2me is HIPAA compliant and includes a signed Business Associate Agreement at no extra cost. Every check-in, screening form submission, and payment action is logged, and client data is stored for 180 days before being automatically deleted. The kiosk lets clients complete intake privately on the touchscreen rather than saying sensitive information out loud in a shared waiting room.
Can a kiosk actually reduce no-show rates for therapy appointments?+
Yes. Mental health practices often see higher no-show rates than other specialties, and Face2me sends gentle, non-clinical SMS reminders timed before each appointment to help reduce them. Practices using Face2me typically see no-shows drop by about 40 percent. Reminders are worded carefully, since tone matters for clients managing anxiety, depression, or trauma.
How do clients fill out PHQ-9 and GAD-7 screening forms without paper?+
Clients complete PHQ-9, GAD-7, and other screening questionnaires directly on the kiosk's intake and consent forms before their session, instead of filling out paper forms in the waiting room or reciting sensitive history to a receptionist. Completed forms trigger an automatic staff notification, so nothing gets lost between check-in and the session.
Ready to see it in action?
Book a 20-minute demo customized for mental health practices.