Your agents answer 'what does my policy cover?' 40 times a day. Let the kiosk handle the easy ones.
Face2me greets walk-ins, answers common coverage questions, collects claims intake information, and routes complex cases to the right agent — so your team focuses on selling and servicing.
35%
Agent time freed from routine questions
60%
Fewer incomplete claims submissions
20%
Higher policy renewal rate with reminders
Problems we solve for insurance agencies
Agents spend 35% of their day answering repetitive coverage questions instead of writing new policies
Walk-in claims intake is disorganized — missing documents mean multiple visits and frustrated clients
After-hours prospects leave because the office is closed — they call a competitor the next morning
Policy renewal reminders are inconsistent, leading to lapses and lost clients
What Face2me does as your insurance office assistant
How it works — 3 steps
01
01
Custom avatar
We configure a insurance office assistant avatar with your branding, voice, and workflows.
02
02
Place the kiosk
Tablet + stand at your location. Plug in and go live within days.
03
03
Automated operations
Your insurance office assistant handles check-ins, questions, and reminders — 24/7.
ROI Bottom Line
Free 35% of agent time for revenue-generating activities and reduce claims processing errors by 60%
Frequently asked questions — insurance agencies
How much does an AI receptionist kiosk cost for an insurance agency?+
Face2me starts at $599/month for a single-location agency (Starter plan), with setup from $2,000. Agencies with up to three locations use the Growth plan at $999/month (setup from $8,000), and multi-location agencies use Enterprise at $1,500+/month per location. Pricing is month-to-month with no annual contract, and hardware, software, and support are included.
Does Face2me integrate with Applied Epic, AMS360, or EZLynx?+
Face2me doesn't have off-the-shelf integrations with Applied Epic, AMS360, or EZLynx yet. Our built-in integrations cover systems like Dentrix, Open Dental, Eaglesoft, Opera PMS, Mews, Mindbody, AthenaHealth, and Stripe terminal for payments. For agency management systems like these, our team builds a custom API integration during setup so client and policy data flows into check-in and intake.
How long does it take to set up a lobby kiosk in an insurance office?+
Go-live takes 7 to 10 business days from signing. The Face2me team visits your agency in person to install the kiosk, build any custom integrations your agency management system needs, and configure check-in, intake forms, and SMS reminder workflows so it's ready to use in the lobby.
Can an AI kiosk actually answer 'what does my policy cover' questions?+
The kiosk avatar can be configured to answer common front-desk questions about your agency's coverage, hours, and documents, using content your team provides. For account-specific or complex questions, it collects the client's details and routes them to the right agent through the staff notification and override panel, so nothing falls through the cracks.
Can walk-in clients file a claim at the kiosk without waiting for an agent?+
Yes. Walk-ins can start the claims intake process at the kiosk: it collects incident details, contact information, and required documents through its intake forms, then notifies the right agent and routes the case for follow-up. This lets clients get the process started immediately instead of waiting for an available agent.
Does the kiosk send policy renewal reminders automatically?+
Yes. Face2me can send policy renewal reminders via SMS, prompting clients to confirm or request a call back from their agent. Reminders go out automatically and consistently rather than depending on staff to remember, which helps agencies catch renewals before they lapse.
Ready to see it in action?
Book a 20-minute demo customized for insurance agencies.