Your lobby wait is 11 minutes. The neobank down the street is instant. Close that gap.
Face2me greets customers, routes them to the right department, answers account questions, and pre-qualifies new accounts — securely and in their language.
11→2 min
Lobby wait time reduction
40%
Teller time freed from routine inquiries
30+
Languages for diverse communities
Problems we solve for banks & credit unions
Average lobby wait is 11 minutes — each minute drives customers closer to digital-only alternatives
Tellers spend 40% of their time on routine questions: hours, rates, document requirements
Multilingual communities are underserved — immigrant customers can't get help in their language
Branch foot traffic after 3pm drops 60%, but you still pay for full staffing until close
What Face2me does as your bank lobby assistant
How it works — 3 steps
01
01
Custom avatar
We configure a bank lobby assistant avatar with your branding, voice, and workflows.
02
02
Place the kiosk
Tablet + stand at your location. Plug in and go live within days.
03
03
Automated operations
Your bank lobby assistant handles check-ins, questions, and reminders — 24/7.
ROI Bottom Line
Cut lobby wait times by 80% and free 40% of teller capacity for high-value interactions
Frequently asked questions — banks & credit unions
How much does a Face2me kiosk cost for a bank branch or credit union?+
Starter is $599 per month for one branch, with setup starting at $2,000. Growth is $999 per month for up to 3 branches, setup from $8,000. Enterprise credit unions with more locations pay $1,500 or more per month per branch, with custom setup pricing. All plans are month-to-month with no annual contract, and hardware, software, and support are included.
Does Face2me integrate with our core banking software?+
Face2me builds custom API integrations for each client, since core banking platforms vary by institution. In the lobby it includes a Stripe terminal for card and fee payments, real-time staff notifications that alert tellers and loan officers, and a staff override panel so employees can step in on any conversation at any time.
How long does it take to install a Face2me kiosk in our lobby?+
Go-live takes 7 to 10 business days from signing. The Face2me team visits your branch in person, installs the touchscreen kiosk, and builds the routing logic so customers are directed to the right teller, loan officer, or account specialist before the kiosk goes live.
How can we reduce long lobby wait times at our branch?+
Face2me greets each customer at the door, checks them in with 99.2% accurate name matching, and instantly notifies the right teller, loan officer, or account specialist. It answers routine questions on rates, hours, and required documents, so customers get help immediately instead of waiting in a line for a receptionist to be free.
Can Face2me serve customers who don't speak English?+
Yes. Face2me speaks more than 30 languages and auto-detects which one a customer is using mid-conversation, including Spanish, Mandarin, and Hindi. For credit unions serving immigrant and multilingual communities, this means customers get account help, rate information, and document guidance in their own language without waiting for a bilingual staff member to be free.
Can an AI kiosk help with staffing costs during slow afternoon hours?+
Yes. Face2me works the same during quiet afternoon stretches as during a lunch rush, handling greetings, check-in, appointment lookups, and routine questions without added staff. It also sends SMS appointment reminders that cut no-shows by about 40%, and instantly notifies the right staff member when a customer needs help — freeing tellers and loan officers to focus on account and lending conversations instead of repetitive front-desk tasks.
Ready to see it in action?
Book a 20-minute demo customized for banks & credit unions.