Your best technician just spent 20 minutes explaining an oil change to a walk-in. Again.
Face2me greets customers, books service appointments, provides repair status updates, and handles payments — so your techs stay in the bay.
2 hrs/day
Tech time recovered from front desk trips
$300/day
Lost revenue from appointment no-shows
95%
Customer satisfaction with self-service updates
Problems we solve for auto service centers
Technicians lose 2+ hours daily walking to the front for customer questions and updates
Phone interruptions during complex repairs lead to mistakes and slower turnaround times
Appointment no-shows waste $300/day in empty bay time
Walk-in customers leave when no one is at the counter — the tech can't stop mid-repair
What Face2me does as your service advisor assistant
How it works — 3 steps
01
01
Custom avatar
We configure a service advisor assistant avatar with your branding, voice, and workflows.
02
02
Place the kiosk
Tablet + stand at your location. Plug in and go live within days.
03
03
Automated operations
Your service advisor assistant handles check-ins, questions, and reminders — 24/7.
ROI Bottom Line
Give techs 2 hours back per day and reduce appointment no-shows by 40%
Frequently asked questions — auto service centers
How much does an AI receptionist kiosk cost for an auto repair shop?+
Face2me starts at $599/month for a single-location Starter plan, with setup from $2,000. Growth is $999/month for up to three locations (setup from $8,000), and Enterprise runs $1,500+/month per location with custom setup. All plans are month-to-month with no annual contract, and hardware, software, and support are included.
Does the kiosk integrate with our shop management software like Tekmetric or Mitchell 1?+
Face2me doesn't have a pre-built connector for shop management platforms like Tekmetric or Mitchell 1. For auto shops, our team builds a custom API integration into your existing system as part of setup, and a Stripe terminal is built in for card payments. Go-live still takes 7-10 business days, with an on-site team building the integration for you.
How long does it take to install a kiosk in our service center?+
Go-live takes 7 to 10 business days from signing. Our team visits your shop in person to install the kiosk, connect it to your existing system via a custom integration, and configure check-in, appointment lookup, and payment collection, so it's ready to use from day one.
Can a check-in kiosk actually reduce no-shows at an auto repair shop?+
Yes. Face2me sends automated SMS appointment reminders that cut no-shows by about 40%. Every missed appointment is an empty bay and idle technician time, so recovering that share of no-shows translates directly into more completed jobs and revenue you'd otherwise lose to empty slots on the schedule.
Will this stop my technicians from getting pulled off jobs to answer customer questions?+
Yes. Face2me handles check-in, appointment lookup, and payment collection at the counter, and notifies staff directly when a customer needs attention, so technicians aren't pulled off jobs for routine walk-in questions. They stay in the bay while the kiosk manages front-desk interactions instead.
What happens when a walk-in customer shows up and no one's at the front counter?+
The kiosk greets the customer immediately, even when every tech is in a bay. It checks them in with 99.2% accurate name matching, looks up their appointment, collects any needed paperwork, and takes payment through the built-in Stripe terminal, all without a staff member at the counter. If a tech is needed, the kiosk notifies staff directly.
Ready to see it in action?
Book a 20-minute demo customized for auto service centers.